Returns Policy

Returns may be requested up to 7 days from the date of delivery, after 7 days of receiving your item(s) no longer accept returns. We offer exchanges or store credit for returned items. We do not offer refunds unless an item arrives faulty or damaged. 

To be ensure your item is eligible for return:

  • The item must be in its original condition that you received it,  unworn, unused and without odours (including perfume)
  • The item must have its original tags and in its original packaging
  • The item must have no marks or stains and have the hygiene liner attached 
  • The return must be lodged within 7 days of receiving your item (as per the tracking information)
  • The item must not be included in the Sale Section at the time of purchase, as this is final sale and will not be restocked and can not be returned
  • You’ll also need the receipt or proof of purchase
  • Please note that any duties, taxes and shipping costs are not eligible for store credit or refunds.

To start a return, you can contact us here via our Contact Us Form and we will provide further instructions on the returns process.

Please note that returns will need to be sent to the following address:

Attn: Glow Boutique Returns
PO BOX 3068
Wamberal NSW 2260

You can always contact us for any return question via our Contact Us Form.

Damaged, Faulty or Incorrect Items

If you receive a damaged or faulty item please contact us immediately via our Contact Us Form. We can evaluate the issue and make it right. We will provide instructions for the replacement.

If you receive the incorrect item please contact us immediately via our Contact Us Form. We will organise the return of the incorrect item that was sent to you and can evaluate the issue and make it right. We will provide instructions for the replacement.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We do not offer refunds unless an item arrives faulty or damaged.

We will notify you once we’ve received and inspected your return (if faulty or damaged), and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us via our Contact Us Form.

Important Information:

  • All returns are subject to approval
  • Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable.
  • All sale or clearance items at the time of purchase are not eligible for return or exchange - only full price items can be returned.
  • If the item was purchased with a gift card, it is not eligible for a return.